Privacy Policy
Last updated: April 2026
Overview
Reef Ahoy ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
Information We Collect
We collect information you provide when placing an order or contacting us:
- Contact details: Name, email address, phone number
- Shipping address: Street address, city, state, postcode
- Order details: Products purchased, colours selected, order history
- Payment information: Processed securely by Stripe — we do not store credit card details
How We Use Your Information
- To process and fulfil your orders
- To communicate about your order status and delivery
- To respond to your enquiries and support requests
- To improve our products and services
- To comply with legal obligations
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Third-Party Services
We use trusted third-party providers to operate our business:
- Stripe: Payment processing (PCI DSS Level 1 compliant)
- Australia Post / Couriers: Order delivery and tracking
- Cloudflare: Website hosting and security
These providers only receive the information necessary to perform their services and are required to protect your data.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, and loss. Our website uses SSL encryption for all data transmission, and payment processing is handled entirely by Stripe's secure infrastructure.
Your Rights
Under Australian Privacy Law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Make a complaint about how we handle your personal information
Cookies
Our website uses essential cookies for authentication and cart functionality. We do not use tracking cookies or third-party advertising cookies.
Contact Us
If you have questions about this privacy policy or wish to exercise your privacy rights, please contact us at orders@reefahoy.com.au.